Privacy Policy

Last updated: August 31, 2026 at 02:05 PM

PRIVACY POLICY

 

At HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use, disclose, store and protect it, and the choices and rights available to you when you visit our website, use our online platform, interact with us, or purchase our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent before processing personal information for purposes for which consent is legally required.

 

1. INFORMATION WE COLLECT

 

We collect information that is reasonably necessary to operate our business, provide our products and services, process and fulfil orders, communicate with customers, improve our website and protect our customers and business.

 

1.1 Personal Information

 

Depending on how you interact with HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED, we may collect:

  • Name;

  • Email address;

  • Phone or mobile number;

  • Billing and shipping address;

  • Delivery and recipient details;

  • Order and purchase details;

  • Product preferences and selections;

  • Information relating to customised, personalised or specially commissioned jewellery;

  • Payment and transaction information, such as payment method, transaction reference, transaction ID and payment status;

  • Information provided through contact forms, customer support enquiries, reviews, feedback, surveys or other communications;

  • Information relating to returns, exchanges, refunds, cancellations or disputes;

  • Information voluntarily provided when participating in promotions, contests or other activities;

  • Any other information you voluntarily provide to us.

We request that you do not provide sensitive personal information to us unless it is specifically required for a particular service or transaction.

 

1.2 Technical and Usage Information

 

When you visit or use our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type and version;

  • Device type and information;

  • Operating system;

  • Device identifiers, where applicable;

  • Pages visited and website interactions;

  • Referring website or source;

  • Date, time and duration of visits;

  • Website usage, performance and diagnostic information;

  • Cookies and similar technologies;

  • Analytics and statistical information.

Some technical information may be linked with other information you provide to us and may therefore be treated as personal information where applicable.

 

2. HOW WE USE YOUR INFORMATION

 

We use personal information only for legitimate business purposes and, where required, with your consent.

 

2.1 Orders and Fulfilment

 

We use your name, contact details, billing and shipping information, order details and relevant transaction information to:

  • Process and confirm your order;

  • Prepare, package and dispatch products;

  • Arrange delivery;

  • Communicate order status;

  • Handle exchanges, returns and cancellations; and

  • Provide after-sales support.

 

2.2 Payments and Refunds

 

Payment-related information may be used to facilitate:

  • Payments;

  • Payment verification;

  • Refunds;

  • Cancellations;

  • Chargebacks and transaction disputes; and

  • Other transaction-related activities.

Payments may be processed through third-party payment service providers.

 

2.3 Customer Support

 

We may use your contact details and communications to:

  • Respond to enquiries;

  • Resolve complaints or concerns;

  • Provide product and order assistance;

  • Provide after-sales service; and

  • Maintain records of customer communications where reasonably necessary.

 

2.4 Order and Service Communications

 

We may contact you in relation to your transactions, including for:

  • Order confirmations;

  • Payment confirmations or issues;

  • Shipping and delivery updates;

  • Returns and exchanges;

  • Refunds;

  • Product-related communications; and

  • Other matters directly connected with your purchase or use of our services.

These communications are generally transactional and may continue even if you have opted out of promotional communications.

 

2.5 Website and Service Improvement

 

We may use information about website usage and customer interactions to:

  • Improve website functionality;

  • Enhance user experience;

  • Understand customer preferences and behaviour;

  • Identify technical issues;

  • Analyse website performance;

  • Develop new products and services; and

  • Improve our business operations.

 

2.6 Marketing and Promotional Communications

 

Where you have provided consent or where otherwise permitted by applicable law, we may send:

  • Promotional offers;

  • Product announcements;

  • New collection updates;

  • Newsletters;

  • Special offers;

  • Invitations to events or campaigns; and

  • Other marketing communications relating to HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED.

You may withdraw your consent or opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

 

2.7 Security and Fraud Prevention

 

We may use information to:

  • Protect our website, customers and business;

  • Verify transactions;

  • Detect and prevent fraudulent or suspicious activities;

  • Prevent unauthorised purchases or account access;

  • Investigate misuse of our website or services; and

  • Maintain the security and integrity of our systems.

Given the nature and value of certain jewellery transactions, we may undertake reasonable verification procedures before processing or fulfilling particular orders where necessary for security, fraud prevention or legal compliance.

 

2.8 Legal and Regulatory Compliance

 

We may collect, use, retain or disclose information where reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Meet tax, accounting and financial reporting requirements;

  • Respond to lawful requests from government, regulatory or law-enforcement authorities;

  • Establish, exercise or defend legal rights;

  • Investigate suspected fraud, misconduct or unlawful activity; or

  • Comply with court orders or other legal processes.

 

3. COOKIES AND SIMILAR TECHNOLOGIES

 

Our website may use cookies, pixels, tags, web beacons and similar technologies to help us:

  • Operate and secure the website;

  • Remember preferences;

  • Maintain shopping-cart and session functionality;

  • Understand website usage;

  • Analyse website performance;

  • Personalise certain website experiences; and

  • Support advertising and marketing activities where applicable.

Third-party service providers may also use cookies or similar technologies in connection with analytics, advertising, payment, social media or other website functionality.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of our website.

Where required by applicable law, we will seek appropriate consent before using cookies or similar technologies for purposes that require consent.

 

4. HOW WE SHARE YOUR INFORMATION

 

HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED does not sell, rent or trade your personal information to third parties.

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business, provide our products and services, complete transactions or comply with legal obligations.

These parties may include:

  • Payment processing and payment gateway providers;

  • Banks and financial service providers involved in transactions;

  • Shipping, courier and logistics partners;

  • Website hosting and technology providers;

  • E-commerce and order-management service providers;

  • Customer relationship management providers;

  • Analytics and website performance providers;

  • Marketing and communication service providers;

  • Customer support providers;

  • IT, cybersecurity and technical service providers;

  • Professional advisers, including accountants, auditors, lawyers and consultants;

  • Insurance providers, where relevant;

  • Government, regulatory, tax or law-enforcement authorities where required or permitted by law; and

  • Other service providers where reasonably necessary for the purposes described in this Privacy Policy.

For example, your name, contact number and delivery address may be shared with a courier or logistics partner so that your jewellery order can be delivered to you.

Where we engage service providers to process information on our behalf, we take reasonable steps to require them to use the information only for relevant purposes and maintain appropriate safeguards.

 

5. PAYMENT INFORMATION

 

Payments made through our website may be processed by third-party payment gateways, banks or payment service providers.

HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED does not intentionally store complete payment credentials such as:

  • Full debit or credit card numbers;

  • CVV/security codes;

  • Online banking passwords; or

  • Payment account passwords

on our own systems, except where lawfully permitted and appropriately secured.

Payment service providers may collect and process payment information in accordance with their own privacy policies, contractual terms and applicable security requirements.

We recommend that you review the privacy and security policies of the payment provider used for your transaction.

 

6. HIGH-VALUE AND SPECIAL TRANSACTIONS

 

Jewellery transactions may involve products of significant value.

For certain transactions, particularly high-value purchases, customised orders, international shipments, unusual transactions or transactions requiring additional verification, we may request or process additional information reasonably necessary to:

  • Verify the transaction;

  • Confirm the identity or contact details of the customer or recipient;

  • Prevent fraud or misuse;

  • Comply with applicable legal or regulatory requirements;

  • Confirm delivery arrangements; or

  • Protect HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED and its customers.

Any such information will be handled in accordance with applicable law and this Privacy Policy.

 

7.CUSTOMISED AND PERSONALISED JEWELLERY

 

If you request customised, personalised or specially commissioned jewellery, we may collect information necessary to complete the order.

This may include details such as:

  • Product specifications;

  • Engraving or personalisation instructions;

  • Size or measurement information;

  • Design preferences;

  • Images or reference materials voluntarily provided by you; and

  • Other information necessary to manufacture or customise the product.

Such information will be used primarily for fulfilling the requested order and providing related customer service.

 

8. INTERNATIONAL ORDERS AND DATA TRANSFERS

 

HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED may accept orders from customers located outside India.

Where necessary to process and fulfil an international order, your information may be shared with payment providers, logistics partners, technology providers, customs-related service providers or other parties involved in completing the transaction.

Where personal information is transferred to or processed in another country, we will take reasonable steps to ensure that such transfer or processing is carried out in accordance with applicable data-protection and privacy laws.

 

9. DATA SECURITY

 

We take reasonable administrative, technical and organisational measures to protect personal information against:

  • Unauthorised access;

  • Unauthorised use;

  • Misuse;

  • Alteration;

  • Disclosure;

  • Loss;

  • Destruction; and

  • Other reasonably foreseeable security risks.

We also expect relevant third-party service providers handling personal information on our behalf to maintain appropriate security safeguards.

However, no electronic transmission, website, computer system or method of storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your personal information, we cannot guarantee absolute security.

 

10. DATA RETENTION

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and completing orders;

  • Providing customer support;

  • Managing returns, exchanges and refunds;

  • Maintaining transaction and business records;

  • Complying with legal, tax and accounting obligations;

  • Preventing fraud and maintaining security;

  • Resolving complaints and disputes;

  • Establishing, exercising or defending legal rights; and

  • Enforcing our terms, policies and agreements.

The applicable retention period may vary depending on the nature of the information and the purpose for which it is retained.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it in accordance with applicable law.

 

11. YOUR PRIVACY RIGHTS

 

Depending on applicable law, you may have certain rights relating to your personal information, which may include the right to:

  • Request information regarding the personal information we hold about you;

  • Request correction or updating of inaccurate or incomplete information;

  • Request deletion of personal information where permitted by law;

  • Withdraw consent where processing is based on consent;

  • Opt out of promotional or marketing communications;

  • Raise a concern or complaint regarding the processing of your personal information; and

  • Exercise any other rights available to you under applicable privacy or data-protection laws.

Where processing is based on consent, withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Certain information may need to be retained where required by law or where reasonably necessary for legitimate business, legal, security, accounting or transactional purposes.

To exercise your privacy rights or raise a privacy-related concern, please contact us using the details provided in Section 16.

We may take reasonable steps to verify requests before processing them, particularly where a request involves access to, correction of or deletion of personal information.

 

12. CHILDREN’S PRIVACY

 

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent or in circumstances where such collection is not permitted, please contact us so that we can take appropriate steps.

 

13. THIRD-PARTY LINKS

 

Our website may contain links to third-party websites, applications, services or social media platforms.

HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED is not responsible for the privacy practices, security, content or policies of third-party websites or services.

We encourage you to review the applicable privacy policies and terms of use of any third-party website or service you choose to access.

 

14. THIRD-PARTY SERVICE PROVIDERS

 

Our website and services may rely on third-party providers for functions such as:

  • Website hosting;

  • Payment processing;

  • Order management;

  • Shipping and delivery;

  • Customer support;

  • Analytics;

  • Marketing;

  • Communication;

  • Cybersecurity;

  • Cloud storage; and

  • Other technology or business-support functions.

These providers may process personal information on our behalf or, in certain circumstances, independently in accordance with their own terms and privacy policies.

We aim to share only the information reasonably necessary for the relevant service or purpose.

 

15. APPLICABLE LAW AND PRIVACY FRAMEWORK

 

This Privacy Policy is intended to operate in accordance with applicable laws relating to privacy and protection of personal information, including applicable Indian laws and regulations governing the collection, use, storage, disclosure and protection of personal information.

Where applicable, HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED will take reasonable steps to comply with the requirements of the Digital Personal Data Protection Act, 2023, and rules or regulations issued thereunder, as and when applicable to our processing activities.

Where mandatory requirements under applicable law provide greater rights or protections than those described in this Privacy Policy, such mandatory requirements will prevail to the extent applicable.

 

16. CONTACT US / PRIVACY REQUESTS

 

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the manner in which your personal information is handled, please contact us:

HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED
Email: houseofesmeralda.official@gmail.com
Phone: +91 9072055599

For privacy-related requests, please provide sufficient information for us to understand and respond to your request, including the nature of your request and relevant order or account details, where applicable.

Where required under applicable law, HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED may designate or identify a specific person responsible for handling privacy-related requests or grievances. Details of such person will be made available through the contact information above or on the website.

 

17. CHANGES TO THIS PRIVACY POLICY

 

HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED may update this Privacy Policy from time to time to reflect changes in:

  • Our business operations;

  • Website functionality;

  • Products and services;

  • Technology;

  • Third-party service providers;

  • Applicable laws and regulations; or

  • Our privacy and data-handling practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where appropriate or required by law, we may also provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use and protect personal information.

 

18. ACCEPTANCE AND INTERPRETATION

 

By accessing or using the HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED website, you acknowledge that you have had an opportunity to review this Privacy Policy.

Nothing in this Privacy Policy limits any rights or protections that cannot lawfully be excluded under applicable law.

If any provision of this Privacy Policy is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

 

HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED